If something has gone wrong, you have a question you cannot answer yourself, or you simply need a hand with your account, we are here and we want to hear from you. The contact details for every available channel are listed on this page — please use whichever suits you best.

What we can sort out for you

The team handling your message is authorised to deal with the full range of account matters: deposits and withdrawals, bonus queries, verification documents, technical issues with games, and anything else directly tied to your SpinBob account. You do not need to be passed between departments for most things — the person who picks up your message can act on it.

To give us the best chance of resolving your issue in a single exchange, please include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event, the game or transaction involved, and any reference numbers you have. The more context you give us upfront, the less back-and-forth is needed.

Once your message reaches us, it is logged and assigned. You will receive a confirmation that we have it. From there, the relevant team member reviews the details, checks your account where necessary, and responds with either a resolution or a clear explanation of the next step. Nothing sits unanswered.

Responsible gambling and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state clearly what you need. These requests are treated as a priority and are not subject to the same handling flow as a general query. We will not attempt to talk you out of a limit or a break — if you ask for one, we action it. Self-exclusion requests in particular are processed without delay, and once in place they are not reversed on request alone.

If your concern is a formal complaint — meaning you believe we have acted incorrectly and a standard response has not resolved the matter — please tell us that explicitly when you write in. Formal complaints follow a separate review process and are escalated within Win Top Ltd to someone with the authority to make a final decision. If that process does not produce an outcome you consider fair, you have the right to refer the matter to the Anjouan Gaming Authority, under whose licence (ALSI-202509029-FI1) we operate.

One thing we will never do: we will never ask you to share your password, your full card number, or any other sensitive security credential over email or chat. If you receive a message claiming to be from SpinBob that asks for any of those details, do not respond to it — contact us through the channels on this page to report it. Legitimate account verification requires only the documents we specify during the KYC process, and we will always tell you clearly what those are and why we need them.

We want every contact with us to lead somewhere useful. If your first message does not fully resolve things, keep the conversation going — we would rather take an extra exchange to get it right than leave you with an answer that does not actually help.